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How Do I
To view an answer, simply click on the question.
How do I change the mailing address used for my account ?
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For individual accounts,You may notify us in writing of any address change. Please include the
following information in your correspondence:
- Security title
- CUSIP number
- Names of all registered holders/owners
- Social security number/tax payer ID number
- Old address
- New address
- Date
- Letter must be notarized
- Signature of all holders/owners
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Please send your address change to the following address:
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DB Services Tennessee, Inc.
Attn: Control Unit - 1st Floor
648 Grassmere Park Road
Nashville, TN 37211
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For all other registration formats, please contact the Control Unit
at 800-735-7777 option #5
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How do I obtain information about my account?
How do I obtain rates, factors, and certificate holder statements?
How do I replace lost or missing checks?
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You may request the replacement of lost or missing checks by contacting our
Security Holder Relations
department. Please include your CUSIP, bond number and social
security number in your correspondence.
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How do I replace lost, missing, stolen or non-received securities?
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You may request the replacement of securities by writing to our Securities Replacement Unit.
or Click here for Securities Replacement Form. Please include the name of the security, the
CUSIP number, the name of the registered owner(s), the dollar amount and the certificate
number(s) in your correspondence.
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The letter must be signed by all current owners or legal representatives.
Upon receipt of your correspondence, we will send you instructions on
how to replace your security.
Please forward your correspondence to:
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DB Services Tennessee, Inc.
Attn: Securities Replacement Unit - 1st Floor
648 Grassmere Park Road
Nashville, TN 37211
800-735-7777 option #3
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How do I transfer securities to another holder?
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In order to transfer a security, you need to send in the following items:
- The original certificate
- A letter of instructions detailing the transfer
- A form
W - 9 for the person(s)/entity to whom the security is being transferred
- A Stock/Bond Power
endorsed by the holder/owner with a Medallion Signature Guarantee
(available at your bank or broker)
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Send these items to:
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Overnight:
DB Services Tennessee, Inc.
Attn: Transfer Unit, 1st Floor
648 Grassmere Park Road
Nashville, TN 37211
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Note: We encourage you to send these items by certified or registered mail.
If you have any further questions, please contact our
Security Holder Relations department.
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I received an abandoned property notice, what does it mean, what should I do?
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Depending upon your state of residence, property may be considered to be
abandoned from three to seven years after the date of last contact and will be
escheated or returned to the state. Contact consists of written correspondence.
An " Abandoned Property Notice" is forwarded to the address of record
for your account six months prior to the time that property is to be turned over
to your state of residence.
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To claim your outstanding property, simply sign and return
the notice to us in the envelope provided. If your mailing address has changed,
please indicate your new address on the back of the notice so we may update our
records accordingly. Upon receipt of the returned notice, all outstanding funds
will be reissued and forwarded to you.
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